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Kode Skema: SKM-031-029
Unit Kompetensi:
01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues
02 - D1.HOT.CL1.02 - Work in a socially diverse environment
03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures
04 - D1.HOT.CL1.05 - Perform basic clerical procedures
05 - D1.HOT.CL1.07 - Communicate effectively on the telephone
06 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge
07 - D1.HOT.CL1.10 - Promote hospitality products and services
08 - D1.HOT.CL1.11 - Manage and resolve conflict situations
09 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry
10 - D1.LAN.CL1.01 - Speak English at a basic operational level
11 - D1.HGA.CL6.12 - Use common business tools and technology
12 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace
13 - D1.HRM.CL9.06 - Manage quality customer/guest services
14 - D1.HGA.CL6.09 - Monitor, control and order new stock
15 - D1.HGA.CL6.10 - Receive and securely store in-coming goods
16 - D1.HRM.CL9.02 - Monitor and manage workplace relations and diversity
17 - D1.HRM.CL9.03 - Monitor routine workplace operations
18 - D1.HRM.CL9.09 - Roster staff
19 - D1.HRM.CL9.04 - Monitor staff performance standards
20 - D1.HHR.CL8.03 - Conduct a staff performance assessment process
21 - D1.HHR.CL8.06 - Coach others in job skills
22 - D1.HGA.CL6.05 - Plan, manage and conduct meetings
23 - D1.HOT.CL1.12 - Perform basic First Aid procedures
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