SKM-031-028 - Laundry Manager

Kode Skema: SKM-031-028

Unit Kompetensi:

01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues

02 - D1.HOT.CL1.02 - Work in a socially diverse environment

03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures

04 - D1.HOT.CL1.05 - Perform basic clerical procedures

05 - D1.HOT.CL1.07 - Communicate effectively on the telephone

06 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge

07 - D1.HOT.CL1.10 - Promote hospitality products and services

08 - D1.HOT.CL1.11 - Manage and resolve conflict situations

09 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry

10 - D1.HOT.CL1.14 - Develop protective environments for children in tourism destinations

11 - D1.LAN.CL1.01 - Speak English at a basic operational level

12 - D1.HGA.CL6.12 - Use common business tools and technology

13 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace

14 - D1.HRM.CL9.06 - Manage quality customer/guest services

15 - D1.HFA.CL7.07 - Prepare and monitor operational budgets

16 - D1.HRM.CL9.12 - Manage stock purchases and inventories

17 - D1.HGA.CL6.09 - Monitor, control and order new stock

18 - D1.HGA.CL6.10 - Receive and securely store in-coming goods

19 - D1.HRM.CL9.14 - Manage legal requirements for business compliance

20 - D1.HRM.CL9.02 - Monitor and manage workplace relations and diversity

21 - D1.HRM.CL9.01 - Manage the effective use of human resources

22 - D1.HRM.CL9.10 - Recruit and select staff

23 - D1.HRM.CL9.09 - Roster staff

24 - D1.HRM.CL9.03 - Monitor routine workplace operations

25 - D1.HRM.CL9.04 - Monitor staff performance standards

26 - D1.HHR.CL8.03 - Conduct a staff performance assessment process

27 - D1.HHR.CL8.07 - Prepare and deliver training sessions

28 - D1.HHR.CL8.06 - Coach others in job skills

29 - D1.HHR.CL8.08 - Conduct training for a small group

30 - D1.HHR.CL8.11 - Monitor and evaluate the effectiveness of training outcomes

31 - D1.HOT.CL1.06 - Access and retrieve computer based data

32 - D1.HGA.CL6.05 - Plan,manage and conduct meetings

33 - D1.LAN.CL10.07 - Read and write English at an advanced level

34 - D1.HOT.CL1.12 - Perform basic First Aid procedures