SKM-031-027 - Executive Housekeeper

Kode Skema: SKM-031-027

Unit Kompetensi:

01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues

02 - D1.HOT.CL1.02 - Work in a socially diverse environment

03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures

04 - D1.HOT.CL1.05 - Perform basic clerical procedures

05 - D1.HOT.CL1.06 - Access and retrieve computer-based data

06 - D1.HOT.CL1.07 - Communicate effectively on the telephone

07 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge

08 - D1.HOT.CL1.09 - Develop and update local knowledge

09 - D1.HOT.CL1.10 - Promote hospitality products and services

10 - D1.HOT.CL1.11 - Manage and resolve conflict situations

11 - D1.HOT.CL1.12 - Perform basic First Aid procedures

12 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry

13 - D1.HOT.CL1.14 - Develop protective environments for children in tourism destinations

14 - D1.LAN.CL1.01  - Speak English at a basic operational level

15 - D1.HGA.CL6.12 - Use common business tools and technology

16 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace

17 - D1.HRM.CL9.11  - Manage physical assets and infrastructure

18 - D1.HFA.CL7.07  - Prepare and monitor operational budgets

19 - D1.HFA.CL7.08 - Manage financial performance within a budget

20 - D1.HRM.CL9.14  - Manage legal requirements for business compliance

21 - D1.HRM.CL9.01 - Manage the effective use of human resources

22 - D1.HRM.CL9.10  - Recruit and select staff

23 - D1.HHR.CL8.03 - Conduct a staff performance assessment process

24 - D1.HHR.CL8.07  - Prepare and deliver training sessions

25 - D1.HHR.CL8.08  - Conduct training for a small group