SKM-031-021- Telephone Operator

Kode Skema: SKM-031-021

Unit Kompetensi:

01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues

02 - D1.HOT.CL1.02 - Work in a socially diverse environment 

03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures

04 - D1.HOT.CL1.05 - Perform clerical procedures

05 - D1.HOT.CL1.06 - Access and retrieve computer-based data

06 - D1.HOT.CL1.07 - Communicate effectively on the telephone

07 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge

08 - D1.HOT.CL1.10 - Promote pruducts and services to customer

09 - D1.HOT.CL1.12 - Perform basic First Aid Procedures

10 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry

11 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace 

12 - D1.LAN.CL1.01 - Speak english at a basic operational level

13 - D1.HGA.CL6.12 - Use common business tools and technology 

14 - D1.HFO.CL2.08 - Operate a (PABX) switchboard

15 - D1.HFO.CL2.09 - Receive and place in-coming phone calls

16 - D1.HFO.CL2.10  - Facilitate out – going phone calls

17 - D1.HFO.CL2.11 - Provide information about in – house – services

18 - D1.HFO.CL2.12 - Provide international (IDD) service information