SKM-031-019 - Receptionist

Kode Skema: SKM-031-019

Unit Kompetensi:

01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues

02 - D1.HOT.CL1.02 - Work in a socially diverse environment

03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures

04 - D1.HOT.CL1.05 - Perform clerical procedures

05 - D1.HOT.CL1.06 - Access and retrieve computer-based data

06 - D1.HOT.CL1.07 - Communicate effectively on the telephone

07 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge

08 - D1.HOT.CL1.09 - Develop and update tourism industry knowledge

09 - D1.HOT.CL1.09 - Develop and update local knowlegde

10 - D1.HOT.CL1.10 - Promote products and services to customer

11 - D1.HOT.CL1.11 - Manage and resolve conflict situation 

12 - D1.HOT.CL1.12 - Perform basic First Aid procedures

13 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry

14 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace 

15 - D1.LAN.CL1.01 - Speak English at a basic operational level 

16 - D1.HGA.CL6.12 - Use common business tools and technology 

17 - D1.HFO.CL2.03 - Provide accommodation services

18 - D1.HFO.CL2.01 - Receive and process reservations

19 - D1.HFA.CL7.01 - Process a financial transaction for services rendered

20 - D1.HGA.CL6.03 - Maintain a paper – based filling and retrieval system 

21 - D1.HFA.CL7.02 - Process transactions for purchase of goods or services

22 - D1.HFO.CL2.04 - Maintain guests’ financial records

23 - D1.HFA.CL7.04 - Prepare routine financial statements