SKM-031-018 - Front Office Supervisor

Kode Skema: SKM-031-018

Unit Kompetensi:

01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues

02 - D1.HOT.CL1.02 - Work in a socially diverse environment

03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures

04 - D1.HOT.CL1.05 - Perform clerical procedures

05 - D1.HOT.CL1.06 - Access and retrieve computer-based data

06 - D1.HOT.CL1.07 - Communicate effectively on the telephone

07 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge

08 - D1.HOT.CL1.09 - Develop and update tourism industry knowledge

09 - D1.HOT.CL1.09 - Develop and update local knowledge 

10 - D1.HOT.CL1.10 - Promote product and services to customers 

11 - D1.HOT.CL1.11 - Manage and resolve conflict situation

12 - D1.HOT.CL1.12 - Perform basic First Aid Procedures

13 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry

14 - D1.HOT.CL1.14 - Develop protective environments for children in tourism destination 

15 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace 

16 - D1.LAN.CL1.01 - Speak english at a basic operational level 

17 - D1.HGA.CL6.12 - Use common business tools and technology 

18 - D1.HFO.CL2.03 - Provide accommodation services 

19 - D1.HFO.CL2.01 - Receive and process reservations

20 - D1.HFO.CL2.02 - Operate computerized reservation system

21 - D1.HFA.CL7.01 - Process a financial transaction for services rendered

22 - D1.HGA.CL6.03 - Maintain a paper – based filling and retrieval system

23 - D1.HFA.CL7.02 - Process transactions for purchases of goods or services

24 - D1.HFO.CL2.04 - Maintain guests’ financial records

25 - D1.HFA.CL7.04 - Prepare routine financial statements

26 - D1.HSS.CL4.01  - Establish and maintain a safe and secure workplace

27 - D1.HRM.CL9.06 - Manage quality customer/guest services

28 - D1.HGA.CL6.10 - Receive and securely store in – coming goods

29 - D1.HRM.CL9.02 - Monitor and manage workplace relations and diversity 

30 - D1.HRM.CL9.09 - Roster staff

31 - D!.HRM.CL9.03 - Monitor routine workplace operations

32 - D1.HHR.CL8.06 - Coach others  in job skills

33 - D1.HSS.CL4.06 - Provide for the safety of VIPs

34 - D1.HSS.CL4.07 - Manage intoxicated persons

35 - D1.HFO.CL2.06 - Conduct a night audit 

36 - D1.HFA.CL7.03 - Maintain financial standards and records