SKM-031-017 - Front Office Manager

Kode Skema: SKM-031-017

Unit Kompetensi:

01 - D1.HOT.CL1.01 - Work effectively with customers and colleagues

02 - D1.HOT.CL1.02 - Work in a socially diverse environment

03 - D1.HOT.CL1.03 - Implement occupational health and safety procedures

04 - D1.HOT.CL1.05 - Perform clerical procedures

05 - D1.HOT.CL1.06 - Access and retrieve computer-based data

06 - D1.HOT.CL1.07 - Communicate effectively on the telephone

07 - D1.HOT.CL1.08 - Maintain hospitality industry knowledge

08 - D1.HOT.CL1.09 - Develop and update tourism industry knowledge 

09 - D1.HOT.CL1.09 - Develop and update local knowledge 

10 - D1.HOT.CL1.10 - Promote products and services to customers 

11 - D1.HOT.CL1.11 - Manage and resolve conflict situation

12 - D1.HOT.CL1.12 - Perform basic First Aid procedures

13 - D1.HOT.CL1.13 - Perform child protection duties relevant to the tourism industry

14 - D1.HOT.CL1.14 - Develop protective environments for children in tourism destinations

15 - D1.LAN.CL1.01 - Speak english at a basic operational level

16 - D1.HGA.CL6.12 - Use common business tools and technology

17 - D1.HSS.CL4.01  - Establish and maintain a safe and secure workplace

18 - D1.HRM.CL9.06 - Manage quality customer/guest services

19 - D1.HFA.CL7.07 - Prepare and monitor opearational budgets

20 - D1.HFA.CL7.08 - Manage financial performance within a budget 

21 - D1.HRM.CL9.12 - Manage stock purchase and inventories

22 - D1.HRM.CL9.14 - Manage legal requirements for business compliance

23 - D1.HSM.CL5.06 - Establish and maintain a business relationship 

24 - D1.HRM.CL9.02 - Monitor and manage workplace relations and diversity 

25 - D1.HRM.CL9.01 - Manage the effective use of human resources

26 - D1.HRM.CL9.10 - Recruit and select staff

27 - D1.HRM.CL9.04 - Monitor staff performance standards

28 - D1.HHR.CL8.03 - Conduct a staff performance assessment process

29 - D1.HHR.CL8.07 - Prepare and deliver training sessions

30 - D1.HHR.CL8.08 - Conduct training for a small group

31 - D1.HHR.CL8.11 - Monitor and evaluate the effectiveness of training outcomes

32 - D1.HGA.CL6.05 - Plan, manage and conduct meetings

33 - D1.HFA.CL7.03 - Maintain financial standards and records

34 - D1.HSS.CL4.10 - Plan and conduct an evacuation of premises

35 - D1.HGA.CL6.01 - Plan and establish systems and procedures

36 - D1.LAN.CL10.07 - Read and write English at an advanced level