SKM-031-024 - Head Waiter

Kode Skema: SKM-031-024

Unit Kompetensi:

01 - D1.HRS.CL1.01 - Access and Retrieve Computer-Based Data

02 - D1.HRS.CL1.04 - Communicate Effectively on the Telephone

03 - D1.HRS.CL1.05 - Comply with workplace hygiene procedures

04 - D1.HRS.CL1.06 - Develop and update local knowledge

05 - D1.HRS.CL1.07 - Implement occupational health and safety procedures

06 - D1.HRS.CL1.08 - Maintain hospitality industry knowledge

07 - D1.HRS.CL1.09 - Manage and resolve conflict situations

08 - D1.HRS.CL1.11 - Perform clerical procedures

09 - D1.HRS.CL1.12 - Perform basic First Aid procedures

10 - D1.HRS.CL1.13 - Promote hospitality products and services

11 - D1.HRS.CL1.14 - Read and interpret basic instructions, directions and/or diagrams

12 - D1.HRS.CL1.15 - Receive and resolve customer complaints

13 - D1.HRS.CL1.17 - Speak English at a basic operational level

14 - D1.HRS.CL1.18 - Work effectively with colleagues and customers

15 - D1.HRS.CL1.19 - Work in a socially diverse environment

16 - D1.HRS.CL1.20 - Perform child protection duties relevant to the tourism industry

17 - D1.HBS.CL5.02 - Develop and maintain food and beverage product knowledge

18 - D1.HBS.CL5.09 - Provide a link between kitchen and service area

19 - D1.HBS.CL5.12 - Provide food and beverage services

20 - D1.HFI.CL8.07 - Process a financial transaction for services rendered

21 - D1.HGE.CL7.11 - Receive and securely store in-coming goods

22 - D1.HML.CL10.02 - Establish and Maintain a Safe Working Environment

23 - D1.HCS.CL6.04 - Manage Quality Customer Service

24 - D1.HBS.CL5.11 - Provide Guerdion Service

25 - D1.HBS.CL5.14 - Provide Silver Service

26 - D1.HBS.CL5.15 - Serve a Rage of Wine Product

27 - D1.HBS.CL5.06 - Prepare and Serve Cocktails

28 - D1.HRD.CL9.01 - Coach Other in Job Skills

29 - D1.HML.CL10.13 - Monitor Staff  Performance Standards

30 - D1.HML.CL10.12 - Monitor Routine Workplace Operations

31 - D1.HML.CL10.16 - Roster Staff

32 - D1.LAN.CL10.03 - Start Conversations and Develop Good Relations with Guest