SKM-031-023 - Food And Beverage Outlet Manager

Kode Skema: SKM-031-023

Unit Kompetensi:

01 - D1.HRS.CL1.01 - Access and Retrieve Computer-Based Data

02 - D1.HRS.CL1.04 - Communicate Effectively on the Telephone

03 - D1.HRS.CL1.05 - Comply with workplace hygiene procedures

04 - D1.HRS.CL1.06 - Develop and update local knowledge

05 - D1.HRS.CL1.07 - Implement occupational health and safety procedures

06 - D1.HRS.CL1.08 - Maintain hospitality industry knowledge

07 - D1.HRS.CL1.09 - Manage and resolve conflict situations

08 - D1.HRS.CL1.11 - Perform clerical procedures

09 - D1.HRS.CL1.12 - Perform basic First Aid procedures

10 - D1.HRS.CL1.13 - Promote hospitality products and services

11 - D1.HRS.CL1.14 - Read and interpret basic instructions, directions and/or diagrams

12 - D1.HRS.CL1.15 - Receive and resolve customer complaints

13 - D1.HRS.CL1.17 - Speak English at a basic operational level

14 - D1.HRS.CL1.18 - Work effectively with colleagues and customers

15 - D1.HRS.CL1.19 - Work in a socially diverse environment

16 - D1.HRS.CL1.20 - Perform child protection duties relevant to the tourism industry

17 - D1.HBS.CL5.02 - Develop and maintain food and beverage product knowledge

18 - D1.HBS.CL5.09 - Provide a link between kitchen and service area

19 - D1.HBS.CL5.12 - Provide food and beverage services

20 - D1.HFI.CL8.07 - Process a financial transaction for services rendered

21 - D1.HGE.CL7.11 - Receive and securely store in-coming goods

22 - D1.HML.CL10.02 - Establish and Maintain a Safe Working Environment

23 - D1.HCS.CL6.04 - Manage Quality Customer Service

24 - D1.HML.CL10.06 - Manage physical assets and infrastructure

25 - D1.HFI.CL8.05 - Prepare and monitor operational budgets

26 - D1.HFI.CL8.03 - Manage financial performance within a budget

27 - D1.HML.CL10.09 - Manage Stock Purchases and Inventories

28 - D1.HFI.CL8.09 - Monitor Catering Revenue and Costs

29 - D1.HFI.CL8.06 - Prepare routine Financial Statements

30 - D1.HFI.CL8.01 - Audit Financial Procedures

31 - D1.HCS.CL6.06 - Develop and Implement a Business Plan or Campaign

32 - D1.HCS.CL6.01 - Develop a marketing strategy and coordinate sales activities

33 - D1.HCS.CL6.03 - Estabilsh and Maintain a Business Relationship

34 - D1.HRM.CL9.14 - Manage Legal Requitments for Business Compliance Develop and Supervise Operational Approaches

35 - D1.HPA.CL4.01 - Manage and Operate a Coffee Shop

36 - D1.HML.CL10.11 - Monitor and Manage Workplace Relations and Diversity

37 - D1.HML.CL10.10 - Manage the Effective Use of Human Resources

38 - D1.HML.CL10.08 - Manage Special Events

39 - D1.HRD.CL9.01 - Coach Others in Job Skills

40 - D1.HML.CL10.12 - Monitor Routine Workplace Operations

41 - D1.HML.CL10.13 - Monitor Staff  Performance Standards

42 - D1.HRD.CL9.02 - Conduct Staff  Performance Assesment  

43 - D1.HRD.CL9.11 - Plan and Implement a Series of  Training  Event

44 - D1.HRD.CL9.09 - Monitor and Eveluate  the  Effectiveness of Training Outcomes

45 - D1.HML.CL10.15 - Recruit and Select Staff

46 - D1.HML.CL10.16 - Roster Staff

47 - D1.LAN.CL10.05 - Use Oral English to Convey a Complex Exchange of  Ideas

48 - D1.LAN.CL10.07 - Read and Write English at an Advanced Level

49 - D1.HRS.CL1.12 - Perform Basic First Aid Procedures