Kode Skema: SKM-031-033
Unit Kompetensi:
01 - D1.HRS.CL1.01 - Access and retrieve computer-based data
02 - D1.HRS.CL1.02 - Apply standard safety procedures for handling foodstuffs
03 - D1.HRS.CL1.03 - Clean and maintain kitchen equipment and utensils
04 - D1.HRS.CL1.04 - Communicate effectively on the telephone
05 - D1.HRS.CL1.05 - Comply with workplace hygiene procedures
06 - D1.HRS.CL1.07 - Implement occupational health and safety procedures
07 - D1.HRS.CL1.08 - Maintain hospitality industry knowledge
08 - D1.HRS.CL1.09 - Manage and resolve conflict situations
09 - D1.HRS.CL1.10 - Organise and prepare food products and meals
10 - D1.HRS.CL1.11 - Perform clerical procedures
11 - D1.HRS.CL1.12 - Perform basic First Aid procedures
12 - D1.HRS.CL1.13 - Promote hospitality products and services
13 - D1.HRS.CL1.14 - Read and interpret basic instructions, directions and/or diagrams
14 - D1.HRS.CL1.15 - Receive and resolve customer complaints
15 - D1.HRS.CL1.16 - Receive and store kitchen supplies and food stock
16 - D1.HRS.CL1.17 - Speak English at a basic operational level
17 - D1.HRS.CL1.18 - Work effectively with colleagues and customers
18 - D1.HRS.CL1.19 - Work in a socially diverse environment
19 - D1.HRS.CL1.20 - Perform child protection duties relevant to the tourism industry
20 - D1.HRS.CL1.21 - Develop protective environments for children in tourism destinations
21 - D1.HCC.CL2.01 - Apply basic techniques of commercial cookery
22 - D1.HCC.CL2.11 - Prepare and store food in a safe and hygienic manner
23 - D1.HCC.CL2.19 - Present and display food products
24 - D1.HGE.CL7.11 - Receive and securely store in-coming goods
25 - D1.HSS.CL4.01 - Establish and maintain a safe and secure workplace
26 - D1.HCS.CL6.03 - Manage quality customer/guest services
27 - D1.HFI.CL8.05 - Prepare and monitor operational budgets
28 - D1.HFI.CL8.03 - Manage financial performance within a budget
29 - D1.HML.CL10.09 - Manage stock purchases and inventories
30 - D1.HML.CL10.05 - Manage legal requirements for business compliance
31 - D1.HML.CL10.11 - Monitor and manage workplace relations and diversity
32 - D1.HML.CL10.10 - Manage the effective use of human resources
33 - D1.HML.CL10.10 - Recruit and select staff
34 - D1.HML.CL10.16 - Roster staff
35 - D1.HRD.CL9.02 - Conduct staff performance assessment process
36 - D1.HRD.CL9.12 - Prepare and deliver training sessions
37 - D1.HRD.CL9.04 - Conduct training for a small group
38 - D1.HRD.CL9.09 - Monitor and evaluate the effectiveness of training outcomes
39 - D1.HCA.CL3.01 - Apply catering control principles and procedures
40 - D1.HCS.CL6.01 - Develop a marketing strategy and coordinate sales activities
41 - D1.HCA.CL3.03 - Design meals to meet specific dietary or cultural needs
42 - D1.HCA.CL3.04 - Design menus to meet specific market requirements
43 - D1.HML.CL10.01 - Develop and supervise operational approaches
44 - D1.HCC.CL2.02 - Establish and maintain quality control in food production
45 - D1.HML.CL10.08 - Manage special events
46 - D1.HFI.CL8.09 - Monitor catering revenue and costs
47 - D1.HGE.CL7.05 - Monitor and maintain a business computer system
48 - D1.HCC.CL2.05 - Organise food service operations
49 - D1.HCA.CL3.07 - Select catering systems
50 - D1.HCC.CL2.06 - Plan and manage menu-based catering
51 - D1.HML.CL10.14 - Provide professional support to business colleagues
52 - D1.LAN.CL10.07 - Read and write English at an advanced level
53 - D1.LAN.CL10.05 - Use oral English to convey a complex exchange of ideas